Solihull Music School Terms & Conditions (2025/2026)

1. Introduction

Welcome to the Solihull Music School website. By accessing and using this site, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our website.

Definitions:

“Solihull Music School,” “us,” or “we” refers to the owner of the website, whose registered office is located at The Laurels, 1637 High Street, Knowle, Solihull, B93 0LL.

“You” refers to the user or viewer of our website.

2. Website Usage

The content of this website is for your general information and use only and is subject to change without notice. We do not warrant or guarantee the accuracy, timeliness, performance, completeness, or suitability of the information provided on this website. You acknowledge that any such information may contain inaccuracies or errors and that we exclude liability for these to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, and it is your responsibility to ensure that any products, services, or information meet your specific requirements.

This website contains materials owned by or licensed to us, including but not limited to design, layout, appearance, and graphics. Reproduction is prohibited except in accordance with our copyright notice.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website may include links to other websites for your convenience. These links do not signify our endorsement of those websites, and we are not responsible for their content.

Your use of this website and any dispute arising from such use is subject to the laws of England, Northern Ireland, Scotland, and Wales.

3. Your Rights to Use the Site and Its Content

This site is for your personal use only. You may not distribute, exchange, modify, sell, or transmit any content from this site for any commercial purpose. Subject to your compliance with these terms, we grant you a non-exclusive, non-transferable, limited right to access and use this site. You agree not to interrupt or attempt to interrupt the operation of this site in any way.

4. Ownership of Content

All materials on this site, including audio, images, software, text, and video clips, are protected by copyright under international conventions and copyright laws. You may download one (1) copy of the content for your personal use at home. Any unauthorised use of the content may violate copyright laws, trademark laws, and civil and criminal statutes.

5. User-Generated Content

When using chatrooms, bulletin boards, or other user-supplied material areas, you agree not to post or transmit any materials that:

• Interfere with anyone else’s use of the site.

• Are abusive, illegal, obscene, offensive, or threatening.

• Encourage illegal activity.

• Violate anyone’s copyright or other property rights.

• Interfere with the privacy of other users.

• Contain harmful components like viruses.

• Include false or misleading statements.

We may monitor or review these areas but are under no obligation to do so. We will remove any content that violates our policies and cooperate with law enforcement regarding illegal materials.

6. Billing, Fees and Severe Weather

To simplify payments, the annual cost of lessons (44 lessons in total) will be spread over 12 equal monthly payments.

Monthly Fees:

• Group Lessons: £77

• 1-2-1 Lessons: £115

• Mini Maestros: £38.50

All payments are due on the first of the month via our online portal. Payments will repeat automatically unless cancelled with 2 months’ written notice.

Holiday Policy:

The 44 lessons include breaks for 2 weeks at Christmas, 2 weeks at Easter, and 4 weeks in August, totalling 8 weeks of holiday per year. For students attending on Mondays, only 42 lessons will be provided due to Bank Holidays, with refunds issued for missed lessons.

Severe Weather:

In the event of extreme weather conditions (such as snow or flooding) that prevent access to the school, lessons may be cancelled for safety reasons. As per our policy:

• No refunds will be issued for lessons cancelled due to weather beyond our control.

• Where possible, we will attempt to deliver lessons via our online learning portal.

• Missed lessons under these circumstances are considered force majeure events and are non-refundable.

7. Data Privacy and GDPR Compliance

We are committed to protecting your privacy and handling your personal data in compliance with GDPR. For more details on how we collect, use, and protect your information, please refer to our Privacy Policy.

8. Changes to Terms and Conditions

We may change these Terms and Conditions at any time without notice. Any changes will be effective immediately upon posting. Your continued use of this site after changes are posted constitutes your acceptance of those changes.

9. Contact Information

For questions or concerns regarding these Terms and Conditions or our practices, please contact us via email at learn@solihullmusicschool.co.uk or by postal mail at our registered office: The Laurels, 1637 High Street, Knowle, Solihull, B93 0LL.

10. General Provisions

These Terms and Conditions constitute the entire agreement between you and Solihull Music School regarding your use of the site. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Discipline Procedure

At Solihull Music School, we believe in creating a positive and productive learning environment for all students. In each studio, we use a red and yellow card system to ensure that all students can benefit from their lessons without disruptive behaviour affecting the group. Please review our discipline procedure carefully.

First Action: Verbal Warning

If a student is disruptive during a lesson, the teacher will issue a verbal warning to the student.

Second Action: Yellow Card

If disruptive behaviour continues:

• The teacher will disable the student’s instrument or remove drumsticks.

• The student will sit quietly for 5 minutes.

• After 5 minutes, they may resume the lesson.

Third Action: Red Card

• The student will be removed from the class.

• They will sit quietly in reception for 5 minutes under supervision.

• They may return after returning the red card to the teacher.

Fourth Action: Parent/Guardian Contact

If the behaviour continues or escalates, a parent or guardian will be contacted to collect the student.

Record Keeping:

All yellow or red cards are logged in the student register for reference.

This structure helps maintain a respectful, calm learning environment. Thank you for your support.